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Cancel
your order.

Not quite what you were looking for? You can cancel your purchase within 14 days of delivery.

Prefer email?

That works too. Email support@yoboo.be with your order number. Or fill in the withdrawal form and attach it.

Withdrawal form
PDF

Which order is it about?

You can find your order number in your order confirmation and in the app under Profile, Orders.

We'll send your confirmation of receipt to this address.

What would you like to cancel?*
Continue

Is this correct?

Check your details. Your cancellation is only final once you confirm.

Name
An Peeters
Order number
#10234
Email address
an.peeters@mail.be
Cancelling
Entire order

Your cancellation has been received

We'll email you a confirmation of receipt with what you cancelled.

Order number
#10234
Cancelling
Entire order
Date and time
27/10/2026, 17:25

What now? Send the products back within 14 days to Yoboo, Ankerrui 9, 2000 Antwerp. We will refund you within 14 days.

Something went wrong while sending. Please try again or email us at support@yoboo.be.

Your rights at a glance

Everything you need to know about withdrawal, guarantee and complaints.

Right of withdrawal

You can withdraw from your purchase within 14 days of receipt, without giving a reason. If your order arrives in several shipments, the 14 days start from the receipt of the last shipment.

  • Let us know clearly that you wish to withdraw, for example by emailing support@yoboo.be.
  • Then return the product within 14 days to: Yoboo, Ankerrui 9, 2000 Antwerp, Belgium.
  • The cost of returning the product is at your expense, unless the product is defective or you received a different product than the one you ordered.
  • We refund the full amount, including standard delivery costs, within 14 days of your withdrawal. The refund is made via Stripe, to the same payment method you used for your purchase. We may wait until we have received the product back, or until you have shown proof that you have returned it.
  • Please note: for food supplements and care products in sealed packaging, you can no longer withdraw once you have broken the seal. If such a product is part of a package or box, you can still return the other products in that package.

Legal guarantee

All our products come with a two-year legal guarantee from the date of delivery. If you notice a defect, please let us know within two months.

Questions or complaints

Contact our customer service at support@yoboo.be. If we can't find a solution together, you can contact the Belgian Consumer Mediation Service free of charge (www.consumentenombudsdienst.be).

Seller

Intake bv (Yoboo) · Ankerrui 9, 2000 Antwerp, Belgium · Company number 0767.772.633 · VAT BE0767.772.633

Some products are shipped by NewPharma on behalf of Yoboo. Yoboo remains responsible for your entire order and is your point of contact.

App terms and conditions (PDF)